Shipping Policy – Telawah Store

Last Updated: April 2026

At Telawah Store, we are committed to providing reliable and fast shipping services to ensure your orders are delivered safely and on time.

1. Shipping Coverage

We currently ship to all cities and regions within the Kingdom of Saudi Arabia. If international shipping becomes available in the future, this policy will be updated accordingly.

2. Order Processing Time

Orders are processed within 1–2 business days after order confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.

3. Delivery Time

Major cities (Riyadh, Jeddah, Dammam): 2–4 business days
Other regions: 3–7 business days
Delivery times may be affected by seasonal demand or unforeseen circumstances.

4. Shipping Fees

Shipping fees are calculated automatically at checkout based on the customer’s location and the selected courier.
Free shipping promotions may be offered during special campaigns or promotions.

5. Shipping Carriers

We work with a range of trusted logistics providers to ensure fast and secure delivery, including:

SMSA
Aramex
Saudi Post (SPL)
DHL
Naqel Express
Zajil Express
Fetchr
UPS
FedEx
Aymakan
Delivery Now
Shipa

The most suitable shipping carrier is automatically selected based on the customer’s location to ensure the best delivery speed and service quality.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via message, allowing you to track your shipment through the courier’s website.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.
Additional charges may apply if re-shipping is required due to incorrect or incomplete addresses.

8. Delays or Lost Shipments

If your shipment is delayed beyond the expected delivery time, you may contact us for assistance.
If your order is not delivered within 14 days from the shipping date, we will investigate the issue with the shipping carrier.